Refund policy

Eligibility

Refunds apply to paid enrollments confirmed by invoice from Cloudcommsync Digital. Informational prices on this website do not create a purchase until payment is received against an invoice.

Timeframe

Full refund requests must arrive in writing at least seven calendar days before the cohort start date (or the first live session for clinics). Requests inside seven days are assessed for partial refund only.

Full or partial refund

If we cancel a cohort, you receive a full refund or a free transfer to a later date. If you cancel seven or more days before start, you receive a full refund minus any non-recoverable third-party venue costs disclosed on your invoice. Cancellations inside seven days may receive up to 50% if we can fill your seat; otherwise the enrollment is credited toward a future cohort within six months.

Non-refundable items

Completed live sessions, downloaded lab packs after access has been granted, and custom Continuum Desk checklist work already delivered are non-refundable. Bank transfer fees charged by your bank are not reimbursed.

Refund process

Email contact@cloudcommsync.digital with your invoice number, cohort name, and reason. We confirm receipt within two business days and decide within ten business days.

Processing time and method

Approved refunds are returned by the original payment method within fourteen business days after approval. Wire refunds may take longer depending on intermediary banks.

Cancellation by us

We may cancel for instructor illness, insufficient enrollment, or force majeure. You may choose a full refund or transfer.

Exceptions

Documented medical emergencies or mandated travel bans may receive discretionary full refunds inside the seven-day window. Corporate purchase orders may include superseding terms stated on the PO.

Contact for refund requests

Phone 2142 0481 · Street: G/F 85-87 Sung Kit Street; City: Hung Hom; State/province/area: Hong Kong; Country: Hong Kong