We ask alumni to cite a worksheet, clinic, or lab pack. Glowing adjectives alone do not make the page.
“Ada’s seat-mapping module exposed 41 guest accounts we had been paying for since a merger. Our IT lead was embarrassed; our CFO was relieved.”
The Continuum Desk quarterly refresh keeps our checklist honest. Still waiting for deeper coverage of Discord-like tools — we use one for community support.
★★★☆☆ · “Usage Tier Interpreters helped, but our WhatsApp BSP invoice format differed from the sample — we needed an extra office hour.”
Anonymous client in hospitality: the findings memo template from Platform Billing Audit became our standard attachment for vendor disputes.
A retail group billed Slack through a single Hong Kong entity while seats lived in three subsidiaries. After Platform Billing Audit, they rebuilt the allocation key using workspace and channel ownership rather than headcount.
Outcome after two closes: clearer intercompany charges and fewer “why did IT grow?” emails. Limitation noted by their controller: the course did not automate the allocation — it only made the manual step defensible.
Ops bought numbers; finance accrued conversation packs. The Billing Audit Lab’s redacted pack mirrored the mismatch. They now reconcile weekly instead of inventing a plug at month-end.
— First name + city attribution: Mei, Kwun Tong